Patient Satisfaction Score Criteria

Explains

This star rating reflects patient feedback on the provider’s ability to explain medical information clearly. It is based on responses to this survey question: “During your most recent visit, did this provider explain things in a way that was easy to understand?”

Listens

This star rating reflects patient feedback on how well the provider listened to patient concerns and questions during appointments. It is based on responses to this survey question: “During your most recent visit, did this provider listen carefully to you?”

Respectful

This star rating reflects patient feedback on how well the provider respected patients feelings and opinions during appointments. It is based on responses to this survey question: “During your most recent visit, did this provider show respect for what you had to say?”

Patient Satisfaction Score Explained

Deborah^® is committed to providing quality patient care, and to always be improving based on the valuable feedback from our patients. We believe it is important for patients to make informed decisions about their health care, and that is why we are posting our providers’ patient satisfaction ratings on our website.

We publish ratings from our CG-CAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) surveys provided by Press Ganey. Patients who receive follow-up appointments within 6 months with the same provider, will not receive a survey. This will limit the number of messages to the patient. Patients are asked to complete the survey and provide comments about the care they received, and we use this feedback to improve and enhance our care.

Providers are required to have a minimum of 30 completed outpatient satisfaction surveys for a rating to be posted. This helps us ensure accurate and reliable results.

Deborah Specialty Physicians also partners with Press Ganey to administer satisfaction surveys. Deborah Specialty Physicians is a private physician practice. The name “Deborah” is a registered trademark of Deborah Heart and Lung Center and is used under license granted by Deborah. All Rights Reserved.